Information Collection and Use
The following identifies some of the ways that your personal information may be gathered. For example:
- When you interact with TrellisWare, we may collect personal information relevant to the situation, such as your name, business mailing address, business phone number, business email address, and contact preferences; and information about the TrellisWare products you required support on, such as their serial numbers and date of purchase; and information relating to a support or service issue.
- We may ask for your personal information when you’re registering to access different information on our website, downloading a software update, downloading documents, or registering your product.
- We may collect information for market research purposes, such as your position and your industry, to gain a better understanding of our customers and the marketplace.
- We may use personal information to provide information and products that you have requested as well as for research, compliance reviews and analysis to improve our products or services.
Protection and disclosure of your information
TrellisWare considers protection of your privacy to be very important. We will not sell or rent your contact information to any other organizations or individuals.
TrellisWare takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. We have safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. If you ever have any concerns, please contact us.
TrellisWare may make certain personal information about you available to companies that perform work for TrellisWare on the products or services you may have purchased or are interested in. These companies may help us fulfill orders, process information, manage customer data, deliver products, or provide customer service. These companies are also obligated to protect your personal information, unless we notify you otherwise at the time of collection.
When the law or litigation requires us to we may disclose personal information we have collected.
TrellisWare abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program.
TrellisWare’s website may contain links to the sites of other companies. TrellisWare is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
TrellisWare Technologies, Inc. 16516 Via Esprillo, Suite 300, San Diego, CA 92127
Cookies and other technologies
As is standard practice on many corporate websites, TrellisWare’s website uses “cookies” and other technologies to help us understand which parts of our websites people are interested in and to enhance our website.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.